Return Policy

At sd4u.co.in, our goal is to ensure complete customer satisfaction. In the rare event that a product does not meet your expectations or has a defect, our Refund & Cancellation Policy is designed to provide you with a hassle‐free process. Please read the following guidelines carefully.

1. Eligibility for Returns

• Return Window: You can initiate a return or cancellation request within 7 days of receiving your order.

• Condition of Products: To qualify for a return, items must be in their original condition. This means they should be unused, undamaged, and with all original tags, labels, and packaging intact.

• Exclusions: Certain items may be marked as non-returnable. These include:

  • Customized, personalized, or special order products

  • Intimate or sanitary items, unless defective

  • Products clearly marked as “final sale” or “non-refundable”

2. Return Process

1. Initiate a Request: Contact our Customer Support within 7 days from the date of delivery. Provide your order details, reason for return or cancellation, and any relevant photographs if necessary.

2. Assessment: Our team will review your request and may communicate with you for additional information if required. We reserve the right to decline a return if the product does not meet our eligibility criteria.

3. Return Authorization & Instructions: Once your return is approved, we will issue a Return Authorization (RA) number and provide instructions on how to send the product back to us. Please do not send back your item without an authorized RA number.

4. Receiving & Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the above conditions. Only after a successful inspection will we process your refund or cancellation.

3. Cancellation Policy

• Pre-Shipment Cancellations: If your order has not yet been processed for shipment, you may cancel it immediately by contacting our Customer Support. A full refund (including any charges applicable) will then be issued to your original payment method.

• Post-Shipment Requests: If your order has already been shipped, please follow the return process detailed above. Once we receive and verify the return, your refund will be processed.

• Non-Cancellable Orders: Any orders where the product has been dispatched or where a return request is received after the 7-day period cannot be canceled. In such cases, we recommend using the return process as per the policy guidelines.

4. Refund Process

• Refund Method: Refunds will be processed using your original method of payment. Please note that processing times may vary depending on your bank or card issuer.

• Processing Time: Once a return has been approved and the product inspection completed, refunds will be processed within 7-10 business days.

• Shipping Charges: For cancellations made before shipping, any applicable shipping charges will be refunded. However, for returns (post-delivery), shipping fees are non-refundable unless the return is a result of our error or a defective product.

• Promotional Adjustments: If your original purchase involved promotional discounts or coupons, the refund amount will be adjusted accordingly.

5. Exchanges

• Exchange Requests: While our primary focus is on refunds and cancellations, we do consider exchanges based on product availability. If you prefer an exchange over a refund, please mention this when you contact us. The difference in price, if any, will be adjusted during the exchange process.

6. Important Notes

• Timely Communication: Any request for a return or cancellation must be communicated within the specified 7-day window from the delivery date. Requests received after this period are not eligible for a refund or cancellation.

• Right to Refuse: sd4u.co.inreserves the right to refuse any return or cancellation if the product is not in its original condition or if it falls under the non-returnable categories.

• Policy Updates: This policy may be updated or amended periodically without prior notification. Please review our policy from time to time for any changes.

7. Contact Information

If you have any questions or require further assistance regarding our Refund & Cancellation Policy, please reach out to our Customer Support:

• Email: contact@sd4u.co.in

By purchasing from sd4u.co.in, you agree to abide by the terms of our Refund & Cancellation Policy. We appreciate your understanding and look forward to providing you with exceptional service.